What should I do if the toner cartridge is wrong
1. The printer ink cartridge is not installed correctly, it is recommended to remove the ink cartridge and reinstall it for testing;
2. The printer If there is a problem with the quality of the ink cartridge itself, it is recommended to replace it with a new ink cartridge for testing;
3. If the ink cartridge chip of the printer is damaged, you can contact the after-sale service to replace the ink cartridge chip for testing;
4. The main control board of the printer is faulty, Hardware failure, it is recommended to contact the after-sales service of the printer for inspection and replacement.
Troubleshooting
1. If it is a newly purchased product, please make sure that the blue tape inside and outside the product has been removed.
2. Turn off the printer power, open the printer cover, and remove the printing paper or other obstructions from the paper path.
3. Check that the ink cartridge compartment cover is tightly closed: Open the ink cartridge compartment cover, push the ink cartridge down until it locks into place (a click), and close the ink cartridge compartment cover until it clicks.
4. Turn on the power of the printer again and check whether the status of the indicator light returns to normal.
5. Reinstall the printer driver to test.
Warm reminder: There are differences in the installation methods of ink cartridges for different models of printers. You can check the printer manual or contact the after-sales service for verification.
Note
If you can’t replace the ink cartridge with a new one, first consider whether the nozzle is clogged. Right click on the printer preferences or properties view, there is a tab for cleaning the nozzles, click on cleaning to check. For other detection options, click Check in turn. If there is no prompt, there is a problem, or it still does not work properly. Considering the driver problem again, the easiest way is to download it directly or install it again with a re-overwrite.
The printer shows ink cartridge error solution details
Step 1: Remove, check and reinstall the ink cartridges
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The circuit between the ink cartridge and the all-in-one may have poor contact. Removing and reinstalling the ink cartridges may help resolve the problem.
Make sure the all-in-one is powered on. If necessary, press the Power button to turn on the all-in-one.
Open the cartridge access door. The carriage will move to the center of the all-in-one.
1: Open the ink cartridge access door
Wait for the ink cartridge carriage to come to a complete stop, then gently press down on the ink cartridge to remove it.
2: Remove the ink cartridges
1-Tri-color ink cartridge is on the left side of the carriage
2-Black ink cartridge is on the right side of the carriage
Remove the ink cartridge from the slot and examine it carefully.
3: Ink Cartridge
1- Copper Contact (Do Not Touch)
2- Nozzle (Do Not Touch)
Check the copper colored electrical contacts for debris.
Make sure there is no clear protective tape on the contacts or nozzles.
4: Remove the protective tape
If the ink cartridge is compatible with the product, reinstall it.
Pinch the ink cartridge with the HP logo facing up, and install the ink cartridge into the carriage slot. Push the ink cartridge into the slot until it clicks into place.
5: Insert the ink cartridge into the slot
Insert the tri-color ink cartridge into the left slot.
Insert the black ink cartridge into the right slot.
If the above actions resolve the problem, this is the end of troubleshooting.
If the problem persists, proceed to the next step.
Step 2: Cleaning the Contacts
Please have the following items ready:
Distilled water (contaminants in tap water may damage ink cartridges)
A cotton swab or other soft, lint-free material that will not stick to the electrical contacts
Clean paper
Open the ink cartridge access door. The carriage will move to the center of the all-in-one.
6: Open the ink cartridge door
After the carriage is completely stationary, unplug the power cord from the rear of the all-in-one.
Press down on the cartridge to release it, then pull out of the slot.
7: Remove the ink cartridges
1-The tri-color ink cartridge is on the left side of the carriage
2-The black ink cartridge is on the right side of the carriage
Check for ink and debris buildup on the ink cartridge contacts.
Dampen a clean cotton swab or lint-free cloth with a small amount of distilled water and squeeze out excess water.
Grip the ink cartridge by both sides, and clean only the copper-colored contacts.
8: Clean Cartridge Contacts
1 – Copper Contacts
2 – Ink Nozzles (Do Not Clean)
Let The cartridges are allowed to dry for at least 10 minutes.
Pinch the ink cartridge with the HP logo facing up, and install the ink cartridge into the carriage slot. Push the ink cartridge into the slot until it clicks into place.
9: Insert the ink cartridge into the slot
Insert the tri-color ink cartridge into the left slot.
Insert the black ink cartridge into the right slot.
If necessary, repeat the above cleaning for the other ink cartridges.
Close the cartridge access door.
Reconnect the power cord to the rear of the all-in-one.
Press the power button to turn on the all-in-one.
If the above actions resolve the problem, this is the end of troubleshooting.
If the problem persists, proceed to the next step.
Step 3: Repeat the reinstallation and cleaning steps
If the problem persists after all steps above, repeat Step 1: Remove, inspect, Then reinstall the ink cartridges, and Step 2: Clean the ink cartridge contacts.
If the above actions resolve the problem, this is the end of troubleshooting.
If the problem persists, proceed to the next step.
Step 4: Replace the ink cartridges
Please replace the defective ink cartridge with a new compatible HP ink cartridge.
Make sure the all-in-one is powered on. If necessary, press the Power button to turn on the all-in-one.
Open the cartridge access door. The carriage will move to the center of the all-in-one.
Wait for the carriage to come to a complete stop, press down on the cartridge to release it, and then pull out of the slot.
Remove the new ink cartridge from the package, be careful to only touch the black plastic part, pull up the pink pull-tab, and gently tear off the plastic tape.
10: Remove the protective tape
Hold the ink cartridge with the HP logo facing up, and install the new ink cartridge into the carriage slot.
Push the ink cartridge into the slot until it clicks into place.
Close the cartridge access door.
11: Close the Ink Cartridge Door
Press the OK button when a message appears to confirm that you are installing genuine HP ink cartridges.
Load plain white paper in the input tray.
Follow the instructions on the control-panel display to print an alignment page.
12: Printing an Alignment Page
Lift the cover.
Place the alignment sheet on the lower right corner of the glass, print side down.
13: Placing the Calibration Page
Close the cover and press the “OK” button to complete the calibration.
If the above actions resolve the issue, no additional troubleshooting steps are required.
If the problem persists or you do not have spare ink cartridges, continue to the next step.
Step five: Print in ink reserve mode
If you don’t have a spare ink cartridge, use ink reserve mode. Remove the faulty ink cartridge, and then print with the remaining ink cartridges.
If you take out tri-color black, the printout will be grayscale.
If you remove the black or photo ink cartridge, the all-in-one will print slower and print out in different colors.
