Application of LED display in queuing system
I. System overview
1.1 System role
Due to the increasing popularity of informatization and intelligent construction in all walks of life, the whole society has higher and higher requirements for the efficiency of various industries, especially the service industry , it is necessary to meet the service needs of the served person, but also to improve service quality and service efficiency, such as hospital outpatient services, etc. Now patients not only require hospitals to meet business needs, but also require hospitals to minimize the waiting time of patients, Due to the needs of competition, the hospital itself also requires to improve its own work efficiency and improve the image of its own services, and the phenomenon of queuing for these window services is inevitable. environment, the queuing system came into being.
For the entire hospital, the role of implementing a queuing management system is mainly reflected in the following aspects:
⑴Improve the image of the hospital
The implementation of the queuing system reflects the consideration of the doctor’s working environment and the patient’s consultation environment everywhere in the hospital, and the advanced and scientific nature of the hospital’s window service. This is of great significance to both the image of the hospital itself and the satisfaction of patients with the hospital’s window services. At present, the improvement of the informatization level of management in all walks of life has also made hospitals gradually move closer to a new, advanced and scientific way of management.
2 Improve service quality
Currently, due to the large number of patients, during the process of patient consultation, patients need to wait in line in front of the consultation room for the doctor’s consultation signal, which affects the doctor’s work. On the other hand, it also makes the patient in a non-stop waiting state. After the implementation of the queuing system, as long as the patient gets the number sheet, there is no need to wait in line in front of the consultation room. The patient can sit in the hall of the hospital and wait for the sound and visual prompt, and then go to the doctor. This also reflects the good will of the hospital to care for its patients. Improve the quality of hospital services.
⑶ Reduce the waiting time of patients
After the implementation of the queuing system, most of the manual links are reduced, and most of the intermediate links are controlled by computers and hardware, which shortens the queue of patients Time, for the hospital, it has also achieved a double harvest of economic and social benefits.
⑷ Eliminate the chaos in the consultation room
In the past, once the peak period of consultation, patients or their family members would not stop in the consultation room and with the patients in order to see a doctor earlier. This makes the already chaotic hospital environment even more chaotic, which not only affects the work of doctors, but also increases the workload of the hospital guides and causes unnecessary trouble to patients. Implement a queuing system. Afterwards, patients and their family members only need to sit there and wait for the call from the voice and the display screen, and do not need to visit constantly, forming a quiet and peaceful medical environment for the hospital and a good working environment for doctors.
⑸ Provide a basis for the hospital to make decisions
Because of the functions of real-time monitoring and comprehensive statistics, the system can check the doctor’s visit at any time and the time of each doctor’s visit. Provide a basis for the hospital to form relevant decisions.
⑹ Increase the basis for the assessment of doctors
The comprehensive statistical report of this system prints the number of patients visited by each doctor, the number of successful visits, the total visiting time, the average The visiting time of each patient, which is also an important basis for evaluating the performance of doctors, can provide some reference data for hospital management
1.2 System overview
Hospital outpatient call queuing management system refers to the intelligent calling and queuing management system used in the waiting, charging, and medicine picking places of the hospital outpatient building, inpatient building, and comprehensive building. Doctors and nurses can call patients in an orderly manner through this system, so that the The medical order of the hospital is standardized and the outpatient management is modernized. The system is compatible with the use of medical insurance cards and hospital treatment cards, which is convenient for patients to register, see a doctor, and take medicines.
Organization and decomposition of the call queuing management system:
1 The number-taking part, including the ticket-taking machine, the number-taking interface, etc.;
2 Calling part, including doctor’s work terminal, nurse processing terminal, etc.;
3 Display and broadcasting part, including display screen, speaker and related processing parts, etc.;
4 Transmission part , including cables, junction boxes, connectors, transmission protocols, etc.;
5 Supporting parts, including power supplies, system distributors, etc.;
6 Background processing parts, including computers, management Software, interface software, reports, etc.
Second, product introduction
It mainly introduces the relevant products in detail according to the actual situation of each hospital.
2.1 Number Picking Part
Because the hospital has access to the hospital HIS system, the number picking part does not need to be generated by the number picking machine, but only directly. Get the number directly from the registration subsystem of the hospital HIS system. In this way, the investment of equipment can be reduced, and it is more convenient for patients and doctors to operate.
2.2 Calling part
1 The calling terminal is used in the workstations and windows of doctors and nurses, through which the next patient can be called to go to the doctor, and at the same time Various auxiliary functions can be completed through the pager.
2 The pager has two kinds of physical call terminals (composed of hardware, placed on the table) and virtual call terminals (formed by software, installed on the computer). The physical call terminal is used where the computer is not installed;
3 The virtual call terminal is a call method formed by software and installed on the computer. It utilizes the user’s original computer network, and through an external “virtual keyboard converter”, can generate a virtual operator on the computer screen, and the virtual operator is operated by a keyboard or a mouse.
4 The physical call terminal can use the existing integrated wiring system in the building to transmit information without laying additional lines, so as to be compatible with the computer virtual terminal on the line. At the same time, it is easy to disassemble and assemble, and the transmission is reliable.
5 The calling terminal has the following basic functions:
5.1 Can call the next patient;
5.2 If encountering special patients Priority should be given to the doctor;
5.3 The original doctor should be diagnosed when the patient is re-examined;
5.4 The system can allow the patient to choose a doctor, or the system can choose the corresponding doctor;
5.5 The system can record the workload of each doctor, and has the function of automatic workload distribution, giving doctors a short rest time; and reminding doctors to see a doctor immediately;
5.6 Query function: doctors can query How many patients are still waiting for examination;
5.7 can input password, insert number, transfer number, know the number of patients and other functions;
5.8 have pause button and exit button;
2.3 Display and broadcast part
1. In the waiting room, the called patient and all the information will be displayed and broadcast to the patient through the display screen and loudspeaker.
2. The display screen can simultaneously display the queuing number, department name, name, and clinic number; and use the rolling method to display the queuing information of each department.
3. The broadcasting system can play the queuing number, department/room/window name, and play the prompt sound before playing the information: “Ding dong *Please 3008 to 02 clinic doctor to see a doctor”, and can edit more languages and music. The prompt voice can be switched in any combination, and the tone and volume can be adjusted.
2.4 Transmission part
1 Transmission part refers to all the communication protocols between the calling terminal and the background server;
2 The call terminal is connected to the power supply and the system distributor through the existing integrated wiring system, and is connected to the computer through it, and the computer network (TCP/IP protocol) forms a computer network between the computers to form a call system computer network throughout the hospital. .
3 The call system uses a standard integrated wiring system including socket panels, cables and patch panels.
4 Display and broadcasting systems may use special wiring systems.
5 The computer network used in the queuing system is all completed by the integrated wiring system, and its network protocol TCP/IP is compatible with the future network system of the hospital.
2.5 Support Section
1 Support Section refers to other components other than calling terminal, computer, software, display screen, broadcasting system, such as network transmission Cards, power supplies, system hubs, protocol converters, adapters, etc.
2 System hubs are installed in floor wiring closets to take full advantage of the capabilities of the cabling system.
3 The support section has the ability to adjust the call terminals provided with each queuing system through software to make full use of the doctor’s office (including call terminals across floors).
2.6 Background processing part
1 The system server adopts a general IBM PC compatible machine.
2 The management computer of the queuing system is set up in the computer center of the hospital and each department office, which adopts network management and can store data to form data backup.
3 We will update the system according to the requirements of the hospital. During the update process, we will ensure that the original working documents are intact.
4 The system is equipped with a general-purpose printer to print useful reports for various hospitals. It mainly includes daily work status report, doctor status report, clinic statistics report, department summary report, patient waiting time analysis daily report, doctor workload statistics and so on.
5 Main control management software: installed in the server, to carry out unified management and report printing for the queuing and calling system of each department. Its main functions are:
◇ Real-time display of various information such as departments and patients, and real-time monitoring;
◇ Strengthen the efficiency management of doctors, and can set the system
◇ Statistics of various reports to realize data sharing.
6 Nursing station work management software: It is installed on the computer of each department, manages the queuing system of the department, and mainly displays various information of each department and patients. Its main functions are:
◇ Return treatment: After the patient has completed the medical examination or other items, he can return to the outpatient department and explain to the nurse, and the nurse will arrange the patient to the original visit through the nurse station work management software. In the queue of doctors, do follow-up treatment.
◇ The patient chooses a doctor: When a department has more than two doctors to open a clinic at the same day (not an expert clinic), the patient can choose a doctor. The patient only needs to inform the nurse of the request, and the nurse will arrange the patient in the queue of doctors designated by the nurse through the working software of the nurse station.
◇ Priority for special patients: It is mainly for some elderly, disabled and other special patients who need to be cared for and given priority to see a doctor. As long as the patient declares to the nurse, it can be given priority to see a doctor in advance through the working software of the nurse station.
◇ Patient refund: When the patient is unable to see a doctor due to temporary business or other special circumstances, he can explain to the nurse, and the nurse will delete the patient’s information and make a refund.
◇ Patient Abandonment/Recall: When the doctor calls the patient for many times without answering, the nurse will treat the patient information as abandonment, and the nurse will recall the patient after every three patients or if the patient returns , call the patient again.
7 HIS interface software: used for data transmission between queuing system and hospital management system.
