Reasons and solutions for smart TVs not connecting to WiFi
1. Try both wireless and wired
Now smart TVs support both wired and wireless methods. The wireless connection is temporarily unavailable. If it is convenient, try the wired connection first, and plug the network cable interface directly into the TV without additional settings.
2. Restart or turn off the TV
It is recommended to turn off the TV, turn off the power, stay for 30 seconds, then turn on the power and turn on the TV. Restarting the TV resets the system, allowing the system to re-identify the WiFi signal.
3. Restart the router
Under normal circumstances, the router is working for a long time, and occasionally it will not be able to connect to a new device, we only need to turn off the power of the router 30 seconds is enough, then try turning on the router.
4. Check the gateway and DNS settings
If you still can’t connect after shutting down and restarting, check whether the gateway and DNS of the wireless network are normal. It is recommended to set all of them to obtain automatically , then restart the router and TV to try the connection.
5. Distance problem
Maybe the router and the TV are separated by several walls, resulting in weak wireless signal. Try reducing the distance between the router and the TV.
6. Upgrade
Try to upgrade to the latest system. Find the system upgrade option in the system settings, check and upgrade to the latest version, usually many small problems will be solved.
7. After-sales help
Call the after-sales service of the corresponding brand of TV or consult the merchant, I believe the problem will be solved perfectly.
Some friends don’t know how to find the after-sales service to report the problem, and can’t find any contact information. We can Baidu, search for the customer service number of the corresponding brand on Baidu, and they will find it very quickly.
What should I do if the smart TV box cannot connect to WIFI?
Method 1: Check the Wi-Fi password. When the network is adjusted, the set-top box and TV will not be automatically updated, and the Wi-Fi password needs to be manually updated. Move outside the coverage of the network in question, enter the Wi-Fi configuration item that needs to be adjusted, select “Adjust Network Settings”, enter a new password in the window and review the entered password information, and finally select “Save Password”. This way the Wi-Fi will work fine.
Method 2: Network cable connection. General smart boxes will be equipped with a network cable interface. Compared with wireless WiFi, the wired network is more stable and the network speed is slightly faster.
Method 3: Restart the router. In the case of working for a long time, the router may be disconnected from the network. You can try to restart the router and reconnect to the WiFi to connect.
Method 4: Restart the TV. Sometimes the box freezes for a short time, restart the box to get it running again, just like restarting the computer, then try connecting to WiFi again.
Method 5: Check the WiFi signal Sometimes distance and obstacles will block the WiFi signal, and its attenuation will affect the effect of receiving WiFi signals.
Method 6: If the above methods do not help you, it may be that the WiFi receiver in the box is damaged, you can contact customer service for repair.
